Receptionist

Type: Temporary (3 month contract with possibility of becoming permanent)

Location: Manchester M3 5FS

Salary: £12.50 per hour + holiday pay

The University are seeking to recruit a passionate Receptionist’s to join their friendly and forward-thinking Facilities team. You’ll be excited about delivering excellent customer service, and eager to be part of their wider team to learn, work, and interact across campus! You will thrive on helping others and being the first-person people meet when arriving at the University. You will be a true self-starter and a genuine team player who demonstrates the drive, determination and resilience needed to help them grow their game-changing organisation.

The Role

As a University receptionist, you will be the welcoming face and voice of the University playing a vital role in creating a positive first impression for students, colleagues, and visitors. Your exceptional interpersonal skills and warm demeanour will ensure that everyone feels valued and supported when they step into the University.

The working hours alternate weekly between two schedules:

Monday, Tuesday, Thursday, and Friday:
- Week 1: 7:15 AM – 3:30 PM (45-minute lunch)
- Week 2: 10:45 AM – 7:00 PM (45-minute lunch)
Wednesdays and break weeks:
- Week 1: 7:45 AM – 4:00 PM - (45-minute lunch)
- Week 2: 10:15 AM – 6:30 PM - (45-minute lunch)

This role may occasionally involve supporting out-of-hours events.

Key Responsibilities:

Welcome all visitors, students, and staff in a friendly and professional manner. Handle incoming calls, redirect them appropriately, and respond to inquiries.
Provide general administrative assistance, including managing emails, scheduling meetings, and supporting Students and all the University visitors and colleagues.
Assist students with inquiries related to course information and all campus facilities, and general academic information. Direct them to the appropriate departments or resources as needed.
Ensure all visitors sign in, issue visitor badges, and inform relevant staff of their arrival. Maintain a secure and organised reception area.
Maintain up-to-date knowledge of campus events, academic schedules, and institutional policies to provide accurate information to students and visitors.
Collaborate with various departments to facilitate smooth operations, handle room reservations, and manage equipment lending.
Be aware of emergency procedures and safety protocols, assisting in evacuation drills if necessary.

Skills and Qualifications

Proven experience as a receptionist or in a similar customer-facing role is preferred.
Excellent verbal and written communication skills
Strong interpersonal skills and the ability to interact effectively with individuals from diverse backgrounds.
Multitasking abilities to handle various responsibilities efficiently.
Proficiency in using office software (e.g., MS Office Suite) and basic computer skills.
A proactive and positive attitude with the willingness to go the extra mile to assist others.
A strong commitment to maintaining confidentiality and professionalism.

Benefits

An empowering and agile working culture, enabling you to live your lifestyle, fuel your passions and do your best work.
A competitive salary
35 days of annual leave (including bank holidays) + paid leave over Christmas and New Years
Birthday Leave, their gift to you!
Comprehensive Medical Insurance with Aviva
Annual Eye Care and Glasses Voucher with Specsavers
Comprehensive life assurance with AIG
Generous Pension Scheme
University in the Community (three paid days leave for community/charity activity annually)
Cycle to Work Scheme
To Apply

If you feel you are a suitable candidate and would like to work for this reputable University, please proceed through the following link to be redirected to their website to complete your application.

https://ua92.peoplehr.net/Pages/JobBoard/Opening.aspx?v=c0052d78-9d13-4950-80de-91374cd9401d

The University values diversity and is committed to equal opportunities. They welcome applications from all sections of the community. They reserve the right to close the advert early if they receive a high volume of applications.

UA92

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Receptionist