Smarter Home Visit Advisor x4
Location: London
Salary: £27,949 per annum
Contract: Fixed Term Contract
Closing date for applications: 20th April 2025
Our client is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper.
The Role
This position is an exciting opportunity to work in a key role in the delivery of their partnership programme with Thames Water.
The organisation employs teams of SHVAs to deliver water efficiency visits across Greater London and South for a range of Water providers to reduce water usage and prevent water scarcity for customers.
Main Objectives:
- Working with other SHVAs and support staff the SHVA will ensure that the project meets all the client’s requirements; these are delivered on time, within budget and to agreed quality standards within the agreed administrative and financial frameworks. Specific targets for the post-holder will be agreed for this project.
- Liaise with residents on a day-to-day basis and build good working relationships with them.
- Undertake monitoring information and reporting requirements.
- Undertake home visits to install simple and effective measures to help residents to reduce their water consumption and to save money.
- Provide advice to residents and encourage them to further reduce their water consumption, and make cost savings by making changes to their behaviour.
Key Responsibilities
- Liaise with and develop good working relationships with project partners and colleagues.
- Liaise with other Groundwork Staff delivering similar or complementary services for residents.
- Work with the marketing and development teams to publicise the programme.
- Generate and respond to referrals and to carry out home visits.
- Carry out a water efficiency survey in each home visited using I-Pad and bespoke software to collect data about the property and household.
- Install a range of basic water saving measures during home visits.
- Provide effective support, both advisory and practical, to enable people to make positive changes to their behaviour and to improve the quality of their lives through water savings.
- Assist residents to access other relevant services and agencies.
- Attend relevant team meetings / Training surgeries to raise awareness of the programme.
- Report to the Area Manager as required and provide appropriate monitoring and evaluation data.
- Update Groundwork London’s timesheets and other key documents at agreed intervals.
- Utilise the programme’s vehicle in accordance with the Groundwork London Trust Vehicles Usage Policy and Booking Procedures.
- Undertake administrative duties commensurate with the role.
- Work flexibly within 37½ hours per week to accommodate customer visits between 8.00am to 7.00pm, Mon to Fri.
Other Responsibilities
- Undertake any other related responsibilities commensurate with the evolving objectives of the post and the evolution of the Trust, as may reasonably be requested.
- Work with due regard for Groundwork’s core values and objectives.
- Ensure the effective implementation of and adherence to, the Trust’s Equality, Diversity, and Inclusion policies and Health and Safety policies and procedures.
- Adhere to the Safeguarding policy and procedures and report any safeguarding incidents or concerns immediately to your Designated Safeguarding officer
- All staff, the Board and volunteers will actively support, in their daily operations and duties, Groundwork London’s Environmental Management System.
Personal and Professional Development
- Participate in the Groundwork London Performance Management and Appraisal process, and agree short, medium and long term goals with line manager, and direct line staff.
- Identify learning and development needs with line manager and evaluate Training & Development to demonstrate needs have been met.
- Share best practice and achievements, and actively seek opportunities to present outcomes and case studies.
- Contribute to the learning of others across the organisation by sharing knowledge and skills both informally and formally by participating in the trust’s training and development programme.
Skills and Qualifications
- A full valid driving licence is essential.
- Good communication skills and ability to speak and relate to a wide customer base, tailoring messages to the audience
- Relevant practical experience of manual trades or home repair and a good knowledge of home maintenance
- Ability to find practical solutions to problems
- Knowledge of water efficiency and home energy products and giving advice in relation to them
- Experience of project management and managing own workload
- Knowledge of health and safety issues
- A practical outlook and can do attitude
- Experience of using Word and Excel and Thames Water bespoke software and to effectively use other technology i.e. I-Pad
- A commitment and understanding of diversity, equality and inclusion in practice
- Full driving licence with suitable status to be insured by Groundwork London with a work vehicle supplied to you
Appointment to this role will be subject to Basic DBS clearance by the disclosure and barring service
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
